Frequently Asked Questions
Products & Fabrics
What fabrics are available and how do they differ?
We offer a range of premium materials: Spandex – soft, stretchy, moulds to your body. Bouclé – textured, cosy, and on-trend. Classic Nylon – water-resistant, durable, wipe clean. Fabric-Feel – soft woven finish for a homely look. Outdoor Olefin – UV and water-resistant, perfect for outdoor use.
Which bean bag is best for children or sensory needs?
Our Mellow Bean Bag is especially suited for kids and sensory comfort. Its soft fabric and cloud-like filling create a calming, cocooning effect.
Are Elephant Living products pet-friendly?
Yes! Many families use our bean bags as comfy spots for pets. We recommend Classic Nylon or Olefin Outdoor fabrics for the easiest cleaning and durability.
Do products come filled or do I need to fill them myself?
All our bean bags come pre-filled and ready to use straight out of the box. No messy filling required.
Can I order fabric samples before buying?
Yes — Simply request them via our website, and we’ll post them to you.
Care & Maintenance
Are the covers removable and washable?
Yes, most covers are removable and machine washable on a gentle cycle (30°C). We recommend air-drying only. For specific care instructions, please check the product label.
How do I clean Classic Nylon or Outdoor Olefin fabrics?
The Classic Nylon items are water-resistant and can simply be wiped clean with a damp cloth. Our ULKO range which feature Olefin materials, are removable and machine washable at 30 degrees.
Can I buy replacement covers or refill packs?
Yes! We sell covers, refill packs, and accessories so you can refresh or restyle your bean bag at any time.
Ordering & Delivery
How long does delivery take?
Orders are dispatched within 24–48 hours and typically arrive within 2–4 working days via DPD. You’ll receive a tracking link once shipped.
Do you offer free delivery?
Yes, we offer free delivery on orders over €75 in Ireland over £75 to the UK. Delivery charges for other regions are shown at checkout.
Do you ship outside Ireland?
Yes, we ship to the UK and across the EU. Shipping costs and times vary by location and are calculated at checkout.
Can I change my delivery address after placing an order?
If your order hasn’t been dispatched, email us at info@elephantliving.com as soon as possible and we’ll do our best to update it.
Do you deliver to P.O. Boxes?
Unfortunately, we cannot deliver to P.O. Boxes.
Returns & Guarantee
What is your return policy?
We offer a 30-day hassle-free returns guarantee. If you’re not happy, simply return the product unused and in its original packaging for a refund or exchange.
Who pays for return shipping?
We offer FREE returns, if for any reason you are not totally satisfied with your Elephant product, we will arrange to have it collected from you for FREE.
What does your 12-month guarantee cover?
All our products are covered by a 12-month guarantee against manufacturing defects. This does not cover wear and tear or accidental damage.
Payments & Orders
What payment methods do you accept?
We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and HUUM.
Can I track my order?
Yes, once dispatched you’ll receive a tracking link by email to follow your order’s progress.
Can I buy Elephant Living products as a gift?
Absolutely! We offer digital gift cards and can deliver directly to the recipient.
Custom & Corporate
Do you offer wholesale or trade discounts?
Yes, we supply to businesses, schools, and retailers. Please contact us to discuss wholesale pricing.
Can I hire bean bags for an event?
Yes, we offer corporate and event rentals. Contact us to find out more.
Do you customise products with logos or branding?
Yes, we can customize bean bags for businesses, events, and promotional use.
About Elephant Living
Where are your products designed and made?
All our products are designed in Ireland and made with high-quality materials sourced globally.
Are your products sustainable?
We are committed to sustainability by designing long-lasting products, offering refill packs and replacement covers, and using recyclable packaging and filling wherever possible.
Who is behind Elephant Living?
Elephant Living is a family-run Irish business, founded in 2010 by father and son, Mark and Don Mellett, and now run by husband and wife team, Mark and Terri.
How many families use Elephant Living products?
We’ve delivered comfort to over 50,000 happy homes and received thousands of 5 star reviews.
How can I contact you?
You can reach us at:
📧 Email: info@elephantliving.com
📞 Phone: +353 (0)94 954 1691
🏠 Showroom: Ballinrobe, Co. Mayo, Ireland (by appointment only)
