This sets out the shipping policy that applies to customers that make a purchase on www.elephantliving.com.
If you have any questions, please contact our customer service team on +353 94 9541691 or firstname.lastname@example.org
Shipping Options & Delivery Costs
We ship all orders with DPD Couriers.
We currently ship to the following countries:
- Republic of Ireland
- Northern Ireland
- The Netherlands
Please see shipping rates below:
Orders Values of €/£ 0 – €/£ 74.99 = €/£4.99 per order.
Orders Over €/£ 75.00 qualifies for FREE Delivery to the above countries.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the in the following 24 hours, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
If you need to modify the delivery address once you have placed your order, please contact us by email to email@example.com with your order number as soon as possible, we cannot guarantee that we will able to change the delivery address, but we will try!
We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes, you, as the customer, are responsible for paying those fees. We will contact you prior to dispatching your order to with an approximate amount of import duties and taxes you may owe. If you decide to proceed with the order, these fees would be payable directly to DPD.
We send our EU orders from our Irish warehouse, and all UK orders are sent from our UK warehouse, meaning there is no customs or import taxes on any orders on any orders from EU or UK orders.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.