This policy applies to all orders placed on www.elephantliving.com.

If you have any questions, feel free to contact us at +353 94 9541691 or email info@elephantliving.com — we’re happy to help.

Where We Ship

We currently deliver to the following countries via DPD Couriers:

• Republic of Ireland
• Northern Ireland
• United Kingdom
• France
• Germany
• The Netherlands
• Denmark

Shipping Rates

• Orders under € /£ 75: € / £4.99 shipping fee
• Orders over € /£ 75: Free delivery

Delivery charges apply in local currency depending on your location.

Order Processing Times

• Orders placed before 2 PM (Monday–Friday): Dispatched within 24 hours
• Orders placed after 2 PM: Dispatched the following business day
• Orders placed on weekends or public holidays: Shipped the next working day

Shipping Within Ireland, Northern Ireland & the EU

All orders within these regions are shipped from our Irish warehouse — meaning:

• No customs charges or import duties
• Fast, local delivery with DPD
• You’ll receive a text or email notification on the morning of delivery with your delivery window

Shipping to the UK

UK orders are shipped from our UK warehouse, so:

• There are no customs delays or import fees
• Orders are delivered by DPD
• You’ll receive a text or email with your delivery time slot Note: DPD notifications may show “Orchard Distribution” — this is our UK logistics partner.

Delivery Address Changes & PO Boxes

Need to change your delivery address? Email us at info@elephantliving.com with your order number as soon as possible.

While we’ll do our best to help, changes may not be possible after dispatch.

Please note: We do not ship to P.O. boxes.

Tracking Your Order

As soon as your order leaves our warehouse, you’ll receive a shipping confirmation email with your tracking link. You can follow your delivery directly via DPD’s website.

Returns & Exchanges

We want you to love your Elephant product. For full details on how to return or exchange an item, please visit our Returns & Refund Policy.