Covid 19 - Delivery Update
Covid 19 Delivery Update
Firstly, we hope everyone is keeping safe and well in these unprecedented times.
We would like to reassure you that our online store is operating same as normal. We have put many measures in place to ensure we can continue to process and deliver all orders as normal in a safe manner.
Current lead time on orders is 3 working days.
We use DPD couriers to deliver all orders and they operate contactless delivery and are incredibly efficient, even through these difficult times. See below steps on how orders are processed:
Step 1. You place your order for your Elephant product.
Step 2. We process your order and create a shipping label, you will then receive an email letting you know your order has been shipped and a tracking number where you can track it on www.dpd.ie/tracking
Step 3. We safely prepare your order in our warehouse and dispatch the order with DPD
Step 4. You will be contacted by DPD on the morning of delivery to let you know a delivery time.
Step 5. DPD deliver your Elephant in a safe, contactless way.
Step 6. Remove from the box and enjoy!
If you have any questions please do not hesitate to contact us by phone on 094 9541691 or by email on firstname.lastname@example.org.
In the meantime, stay safe.
From all at Elephant.